- Your cart is empty
- Continue Shopping
Authenticity & Condition
- Vanity Vault only supplies authentic, genuine products.
- Clearance or promotional stock is sold “as seen” or “as described”. Colours, packaging, or flavours may vary.
- Product images are for illustration only and may differ slightly depending on screen settings.
Eligibility for Returns
- Returns are accepted if goods are faulty, damaged, or incorrectly supplied.
- Clearance stock and items sold “as seen” are non-returnable, unless misdescribed.
- Returns are not accepted for change of mind.
Refunds
- Refunds or replacements will be offered where Vanity Vault Ltd accepts responsibility for an error or defect.
- Refunds exclude freight, packaging, and VAT unless the return is due to our error.
- Refunds are processed once returned goods are received and inspected.
Process for Returns
- Notify Vanity Vault Ltd promptly if goods are faulty or incorrect.
- Proof of purchase and product condition may be required.
- Goods must be returned in their original packaging where possible.
Customer Responsibility
- Transaction charges (e.g., bank fees) remain the responsibility of the customer.
- Customers must ensure goods are returned securely packaged to avoid further damage.
Exclusions
- No refunds for clearance stock sold “as seen”.
- No refunds for minor variations in colour, flavour, or packaging.
VanityVault.co.uk – Refunds & Returns FAQ
- Yes, if your item is faulty, damaged, or incorrectly supplied.
- Clearance or promotional stock sold “as seen” cannot be returned unless misdescribed.
- Returns are not accepted for change of mind.
- Contact Vanity Vault Ltd as soon as you notice an issue.
- Provide your order number and details of the problem.
- We may ask for photos or proof of condition.
- Once approved, return the item in its original packaging where possible.
- When we receive and inspect the goods, we’ll confirm your refund or replacement.
- Refunds cover the product cost.
- Shipping, packaging, and VAT are refunded only if the return is due to our error.
- Refunds are processed promptly after inspection.
- Clearance stock sold “as seen”.
- Minor variations in colour, flavour, or packaging.
- Items returned without proof of purchase.
Any bank or payment transaction fees are the customer’s responsibility.
VanityVault.co.uk – Key Terms at a Glance Pricing & Availability
- All prices shown in GBP
- Products may be withdrawn if out of stock; alternatives offered where possible.
Authenticity & Condition
- Only genuine, authentic products supplied.
- Clearance stock sold “as seen” — colours/flavours may vary.
- Images are for illustration only.
Orders & Dispatch
- Orders confirmed within 1 working day.
- Dispatch within 1 working day of cleared payment.
- Vanity Vault Ltd reserves the right to decline orders.
Payment
- Accepted: bank transfer, debit/credit card (Visa, MasterCard, Maestro).
- Goods remain property of Vanity Vault Ltd until fully paid.
- Credit card payments incur a 2% surcharge.
- Card payments only accepted with UK address verification.
Accounts & Membership
- Accounts inactive for 90+ days may be closed.
- Membership may be revoked if false information is provided or Terms are breached.
Shipping & Returns
- Governed by our Shipping & Returns Policy (updated periodically).
Privacy & Security
- Your details are kept secure and never shared except as required by law.
- Do not email card details.
Website Use
- Content may be used for personal reference only.
- Accounts and passwords are non-transferable.
Liability & Indemnity
- Products and site provided “as is.”
- Vanity Vault Ltd not liable for indirect or consequential losses.
- Customers agree to indemnify Vanity Vault Ltd against misuse or breach of Terms.
Governing Law
- All transactions governed by English law.
- Disputes handled exclusively in English courts.